Contact Customer Support

*

Step 1: Log in to your Amazon account , then click on “Your Orders”

Step 2: Find and click on your order

Amazon Orders Page

Step 3: Scroll down to “Order Information” and click on “View Order Details”

Amazon Orders Page

Step 4: Copy and paste the order

Amazon Orders Page

Method 1: Log in to your ESR account (if you have signed up), then go to “My Orders”, then copy and paste the Order Number

ESR Orders Page

Method 2: Go to your order confirmation email, then copy and paste the Order Number

Order Confirmation Email
*
*
Describe the issue in detail and attach photos or videos if possible.
*Up to 3 attachments, less than 20MB each
< Back

Contact Information

For more information on how we process and protect your personal data, please see our privacy policy.