Why is the tracking information not updated?

Once you have received a shipping confirmation e-mail, this means that your order has been processed and shipped. If the tracking information is not updated, it may be due to one of the following reasons:

1. Your order is on its way, but the post office has not yet scanned/processed the package, therefore, the status on the tracking website has not been updated. Please wait a few days for your local post office to process your package. You can contact the post office with your tracking number for further details.

2. Your order has reached your country and is currently being cleared through customs. Until the package has been checked and cleared, the tracking system cannot provide any further updates. Unfortunately, we cannot predict how long this process will take as it depends on the customs procedures in your country.